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From Service Provider to Business Partner: How Companies Become More Valuable to Their Customers
Most businesses are built around a transaction. A customer has a requirement, the company fulfils it, payment is made, and the relationship continues for as long as the work remains satisfactory. This model can build a successful company. Yet it also creates a hidden vulnerability: even an excellent supplier can remain easy to compare, easy to negotiate with and, eventually, easy to replace.
Aug 17
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The Profitability Gap: Why Growing Revenue Does Not Always Mean Building a Better Business
Revenue growth is one of the clearest signals of commercial progress. It shows that customers are buying, markets are responding, and the organisation is creating economic activity. It can strengthen investor confidence, attract employees, improve negotiating power, and give leaders the resources to pursue larger ambitions. Yet revenue records only what entered the business.
Jul 13
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